Madison County residents declare pool firm left initiatives unfinished

HUNTSVILLE, Ala. (WAFF) – Several customers claimed a local pool company didn’t build their pools properly, did some of the job, and disappeared without giving them the rest of their supplies. They say they had to pay thousands more to fix the pools.

WAFF 48 has investigated these claims.

Some of the allegations set out in a lawsuit against Trendsetter Pools owner Laura Hyde and her husband are:

  • Leaving the construction site
  • not react
  • Leaving pools that were unusable

Madison County’s Cynthia Doran is suing Hyde for breach of contract, as well as fraud and misrepresentation.

Over $ 20,000 later, Doran said she was left with a mess.

“To fix our pool, we’re going to spend twice as much money to fix our pool,” said Doran.

A view of Cynthia Doran’s pool(Cynthia Doran)Another look at Cynthia Doran's poolAnother look at Cynthia Doran’s pool(Cynthia Doran)

Doran claims her husband originally asked Hyde to remake the pool after realizing something was wrong.

“A permit is required for the electrical system,” said Doran. “An electrical permit. The electrician withdrew the permit and he did it this first time. You dismantled the pool, rebuilt the pool and did the electrics yourself. “

Doran said after so much trouble, she asked Hyde to bring out her pool rep. Doran said that Hyde had not shown up again.

Doran’s not the only one suing Hyde. So did Amy Bergeson, who accused of fraud and theft in her lawsuit.

Complaint filed by Amy BergesonComplaint filed by Amy Bergeson(Amy Bergeson)

On May 18, 2021, she was awarded a default judgment of $ 20,000.

“They took our house and put a picture of our backyard pool and all the things they could do,” Bergeson said.

Bergeson said Hyde had promised her a dream pool at an unbeatable price. She said she had something completely different.

The state of Amy Bergeson's poolThe state of Amy Bergeson’s pool(Amy Bergeson)

“A huge hole in the ground, walls and a lot of water and mud,” said Bergeson. “We paid for the material and our pump and things were delivered. We paid for a liner, a trim bar, paid for a sundeck that was never ordered, and she bought different walls and said she could build it because it wasn’t available because of Covid. “

Bergeson said she never got a bunch of items valued at over $ 7,000.

“She would tell us I’m going for bankruptcy so I’ll put it there or say I’ll write you a check, I just have to wait for my refund,” she said.

Money Bergeson claims it never came.

Another customer, Katherine Schoenfelder, said she too had been given one apology after another.

Katherine Schönfelder's poolKatherine Schönfelder’s pool(Katherine Schönfelder)

“She said things were secured because of Covid, and during the fall we gave her another $ 37,000 because she said she had to order this and that,” said Schönfelder. “During that time we got a call from the person who referred her and said please tell me you didn’t give her the money. She didn’t do anything that she said she would do. “

Belinda McCormick of the Better Business Bureau of North Alabama said they looked at the company for themselves.

“I couldn’t confirm a license, I tried a few different names,” said McCormick. “The company name, your name, an employee’s name, and at that point we couldn’t verify a state license with the Alabama General Contractors Board.”

Amy Bergeson's Pool construction siteAmy Bergeson’s Pool construction site(Amy Bergeson)

WAFF 48 reached out to Hyde to hear her side of the story and to schedule an interview with her.

At this point, Hyde emailed our news manager letting us know that she was planning to sue us over the story. Prior to our scheduled interview time, WAFF 48 received an email claiming the owner of the pool company was in a Florida hospital following a medical emergency. The name of the person who allegedly sent the email was Meghan, but that email was from Hyde’s email address.

Nevertheless, we kept our interview time.

The person who joined our virtual meeting said they were Meghan but didn’t want to turn on their webcam. Meghan said she had the pool company’s files on the customers who complained.

“I’m desperate, I want to start with the customer names,” said Meghan. “I have all the files here if you want them.”

WAFF 48 asked the person in the video chat about every customer complaint, starting with Doran’s.

“That’s why Laura sells the pools and doesn’t do any contract work, and they knew that,” Meghan claimed. “So the homeowner bundles their own permit, and if you do that in Madison County, you have your own contract. As a consumer, you always need to know that when you go under. The approval was on behalf of Cynthia, who subcontracted everything under her and made Cynthia a contractor when she decided to withdraw that own permit. “

As for Bergeson, Meghan said something else.

“Amy herself tried to track my insurance company,” said Meghan.

“Laura actually didn’t do this job,” Meghan said when asked by WAFF 48 about Schönfelder.

All three people who came forward claimed that Hyde either personally worked on the pools or had employees work under her. When WAFF 48 asked Meghan about it, she denied it. We asked them if Hyde is licensed in Alabama or another state.

“That’s why Laura didn’t build pools, she always sold the pool kits,” claims Meghan. She had subcontractors work for the client and withdrew her own pool permit. “

After our interview, we were contacted again by someone who did not identify himself, claiming that Hyde was now being treated for cancer. That was also from Hyde’s email address.

All three customers said they just wanted the situation to be resolved.

McCormick of the Better Business Bureau says if you want to hire a contractor to build a pool if asked to get your own approval it should be a red flag.

There is also a Facebook group where several others claim similar stories. This group has more than 25 members.

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