Tips about hiring the precise pool contractor | Enterprise
If you have chosen a swimming pool this year, you are not alone. Rising temperatures combined with social distancing concerns have likely contributed to a 50% increase (over 435,000 in 2020 versus 290,000 in 2019) in pool contractor searches on bbb.org.
If you plan to build a pool, you will spend tens of thousands of dollars. Hence, it is important that you choose the best possible contractor.
The Better Business Bureau offers the following tips to ensure you don’t stay up and dry with a bad pool entrepreneur:
Research and gather information. Search for a contractor’s company profile on BBB.org for free information on their history of complaints, verified customer reviews, and to see if they are an accredited company. BBB accredited companies commit to upholding BBB accreditation standards including: building trust, advertising honestly, telling the truth, being transparent, keeping their promises, responding to their customers, protecting privacy, and embodying integrity.
Ask for references and ask questions. Ask the contractor for a list of current local references to turn to. Ask the references about the services provided and their general experience with the contractor and quality of work. Ask if the contractor has met the estimated budget and completion date for the project. If possible, review the work of the contractor for yourself. Ask if the contractor is a member of a professional body that has standards or a code of ethics.
Ask for multiple quotes. You should always shop and get at least three quotes from different companies. Make sure that all bids are based on the same criteria. Remember that the lowest bid doesn’t have to be the best bid. If one bid is significantly lower than the other, the contractor may be cutting back or not understanding your job requirements. BBB Accredited Pool Contractors also have a button that allows you to request a quote from BBB Accredited Pool Contractors.
Get it in writing. Always receive a written cost estimate and do not allow any work to begin without a written and signed contract. Don’t be pressured into signing an agreement before you’re ready, and read and understand everything before you sign it. The contract should contain contact information, start and completion dates, including a schedule, a detailed description of the exact work to be performed, any material costs, and a payment schedule.
Understand your payment plan. Many pool companies require you to pay your pool in installments, which can include an initial deposit before work starts and additional payments when the work reaches certain agreed milestones. Arrange a payment plan. Never pay in advance. Don’t pay cash; Make sure your check was made out to a company, not an individual, or use a credit card. Paying with a credit card offers some recourse if the order is not carried out as stated in the contract.
Ask questions about service and warranty. How do you deal with service and warranty calls? Are there employees or a department devoted exclusively to service?
For more tips on how to be a savvy consumer, visit bbb.org. To report fraudulent activity or unscrupulous business practices, call the BBB at 903-581-5704 or report them through BBB ScamTracker.